DELIVERY IN THE UK – We charge a standard flat rate of £2.99 per order for standard delivery with
FREE UK DELIVERY on all orders over £25 when placed on our website ONLY.
We offer a Next Day service for £4.95 which will be delivered the Next Day after the day of dispatch. (Courier companys only guarantee Next Day as delivery is 1-2 days due to ongoing current climate issues.
At the moment all orders are dispatched within 24 hours depending on how busy we are.We dispatch using either Royal Mail, Hermes Courier or DHL depending on the size and weight of the order.
Hermes Standard (known as myhermes) will take 1-4 working days after dispatch . We keep a close eye on deliveries and up to now Hermes are delivering on time.Hermes Next Day is 1-2 days after dispatch, dependant on location and time of dispatch.Royal Mail can take 1-8 working days. DHL is a Next Day service (but in guaranteed 1-2 working days) depending on where in the country you are.
Any order sent through Hermes courier will do 3 attempted deliveries. NOT ALL COURIERS LEAVE CARDS, so an attempted delivery will not always mean that a card is left. The couriers do not get paid however if they do not deliver, so it is in their interest to deliver the parcel. After 3 attempts the parcel will be sent back to the sorting depot to be returned to us.
The postage paid will be retained if the order is returned to us, as postage has been charged to attempt to deliver the order in the first place.
If this happens, once the parcel arrives back with us, we will refund the customers order, minus the postage paid in the original order, or postage value deducted from the order amount.
It is advisable if you have ordered and know a delivery will be coming to make arrangements for someone to be at home, or leave a note of where the parcel could be left.
Please allow up to 10 days for your order to arrive before contacting us regarding its whereabouts.